Originally Posted by
roki
For what it's worth, Citi included numerous notifications of the changes, BUT they only included them in the statements. For anyone that is paperless/actively uses online banking, the changes were a surprise. Citi is aware of this, though, and for the most part will refund fees as good will. Just out of curiousity, you don't happen to be from the southern california area, do you?
Citi's general rule of thumb is to not refund anything greater than 3 months, because at that point, it really should have been the client's responsibility to see it happen at that point (i.e. no: I didn't see the last 9 months of fees, reverse them!).
The $60 was refunded. Account downgraded to $1,500 minimum balance. While I was there they offered a ton of services I neither asked for or needed, mostly loans. No offer of air miles.
Went to Wells Fargo whom did notify me of their upcoming fee structure, deposited another $1,500 to keep the account free... and may move everything there shortly... unless a sweet mileage deal comes along.