I've been waiting 2 days now for a refund on a ticket that was issued and refunded w/in the 24 hour period.

I paid for $250 of it using a united.com gift certificate someone bought me (not a $250 customer service cert!) which is supposed to be valid for 5 years. I paid the remainder with a CC.

The agent told me when I was canceling it that the CC charge would be refunded and that the full $250 from the gift cert would be refunded, either to the original cert #, or to a new cert #, and he didn't know which, but that I would get an e-mail within 2-3 hours with the information.

It has been 2 days now, no e-mail, no nothing. I just called the 1K desk and was told that the refund was "queued" and that they have no idea how long the queue takes as refunds are handled by "a different department."

Does anyone here know how long this takes? And does anyone know how the gift certificate goes back to the original # or a new GC #?

Thanks.

(And, Ugh!!! These things never took days of sitting in a "queue" before SHARES came along. UACO's stupid black boxes are really pissing me off.)