Old Apr 28, 12, 11:33 am
  #1  
hockeystl
 
Join Date: May 2002
Location: STL
Programs: DL PM, DL SkClub LT, AA Gold, SPG Plat/LT Gold, IHG Plat, HH Diam, AS MVP
Posts: 1,783
DL refuses to SDC onto a GoJet DL Cxn Carrier flight

So here's a new one....

Today I called the DM line to do a SDC out of STL on a GoJet-operated DL Connection flight (within the 3 hour window, same final destination and on a revenue fare).

The agent says "the system is trying to collect a fare difference" so I'm thinking this is just another DL.dum-related issue but after a few minutes, the agent returns to the line and says he cannot do a SDC on Go Jet flights. He said he tried contacting another department and they were unable to make the change. I've never had this problem with SDC's on SkyWest/Compass/Pinnacle/ComAir/ASA/Chataq/etc etc. Very strange....

From DL.dumb:
"You can use the same-day confirmed option for travel within the United States, Canada, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection® flights." No mention of exclusion of Go Jet DL Connection flights.

Has anyone else experienced a problem with SDC on Go Jet?
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