DL refuses to SDC onto a GoJet DL Cxn Carrier flight
Apr 28, 2012, 10:33 am
#1
Original Poster
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,001
DL refuses to SDC onto a GoJet DL Cxn Carrier flight
So here's a new one....
Today I called the DM line to do a SDC out of STL on a GoJet-operated DL Connection flight (within the 3 hour window, same final destination and on a revenue fare).
The agent says "the system is trying to collect a fare difference" so I'm thinking this is just another DL.dum-related issue but after a few minutes, the agent returns to the line and says he cannot do a SDC on Go Jet flights. He said he tried contacting another department and they were unable to make the change. I've never had this problem with SDC's on SkyWest/Compass/Pinnacle/ComAir/ASA/Chataq/etc etc. Very strange....
From DL.dumb:
"You can use the same-day confirmed option for travel within the United States, Canada, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection® flights." No mention of exclusion of Go Jet DL Connection flights.
Has anyone else experienced a problem with SDC on Go Jet?
Today I called the DM line to do a SDC out of STL on a GoJet-operated DL Connection flight (within the 3 hour window, same final destination and on a revenue fare).
The agent says "the system is trying to collect a fare difference" so I'm thinking this is just another DL.dum-related issue but after a few minutes, the agent returns to the line and says he cannot do a SDC on Go Jet flights. He said he tried contacting another department and they were unable to make the change. I've never had this problem with SDC's on SkyWest/Compass/Pinnacle/ComAir/ASA/Chataq/etc etc. Very strange....
From DL.dumb:
"You can use the same-day confirmed option for travel within the United States, Canada, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection® flights." No mention of exclusion of Go Jet DL Connection flights.
Has anyone else experienced a problem with SDC on Go Jet?
Apr 28, 2012, 11:39 am
#3
Original Poster
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,001
Apr 28, 2012, 11:56 am
#4
Join Date: Jun 2006
Posts: 2,427
So here's a new one....
Today I called the DM line to do a SDC out of STL on a GoJet-operated DL Connection flight (within the 3 hour window, same final destination and on a revenue fare).
The agent says "the system is trying to collect a fare difference" so I'm thinking this is just another DL.dum-related issue but after a few minutes, the agent returns to the line and says he cannot do a SDC on Go Jet flights. He said he tried contacting another department and they were unable to make the change. I've never had this problem with SDC's on SkyWest/Compass/Pinnacle/ComAir/ASA/Chataq/etc etc. Very strange....
From DL.dumb:
"You can use the same-day confirmed option for travel within the United States, Canada, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection® flights." No mention of exclusion of Go Jet DL Connection flights.
Has anyone else experienced a problem with SDC on Go Jet?
Today I called the DM line to do a SDC out of STL on a GoJet-operated DL Connection flight (within the 3 hour window, same final destination and on a revenue fare).
The agent says "the system is trying to collect a fare difference" so I'm thinking this is just another DL.dum-related issue but after a few minutes, the agent returns to the line and says he cannot do a SDC on Go Jet flights. He said he tried contacting another department and they were unable to make the change. I've never had this problem with SDC's on SkyWest/Compass/Pinnacle/ComAir/ASA/Chataq/etc etc. Very strange....
From DL.dumb:
"You can use the same-day confirmed option for travel within the United States, Canada, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection® flights." No mention of exclusion of Go Jet DL Connection flights.
Has anyone else experienced a problem with SDC on Go Jet?
Apr 28, 2012, 12:08 pm
#5
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Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Apr 28, 2012, 12:20 pm
#6
Original Poster
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,001
My question was mainly if there was some exclusion related to GoJet cxn flights. The agent mentioned that American Eagle cxn flights fell under the same exclusion.
Apr 28, 2012, 2:04 pm
#7
Join Date: Nov 2007
Location: SJC (formerly CHI and STL)
Programs: AS, DL, AA, UA, WN
Posts: 1,013
Yes. As always, the excellent staff at STL was able to resolve the issue with a few strokes of the keyboard.
My question was mainly if there was some exclusion related to GoJet cxn flights. The agent mentioned that American Eagle cxn flights fell under the same exclusion.
My question was mainly if there was some exclusion related to GoJet cxn flights. The agent mentioned that American Eagle cxn flights fell under the same exclusion.
Perhaps DL IT has somehow entered GoJet flights into the system as a codeshare rather than a DL Cnx regional carrier? That's the only thing that would make any sense to me.
Apr 28, 2012, 6:16 pm
#8
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,656
Go Jet has nothing to do with the SDC. I'm curious to look at your fare and how you purchased it. Some fares especially aren't technically eligible for SDC. Do you buy through your corporation, etc....yes there are plenty of ways to get around things but it's not the DMs agent fault that the computer was reading th fare rules.