Originally Posted by
tarheelnj
I have a EWR-LHR trip in C originally planned for this month, but I had to reschedule it for June. There was an approx $700 fare difference, which was charged to my credit card. I need a receipt for the charge, but when I select "View Receipt" in my Reservations, it still shows the original April itinerary and airfare.
I called the GS line. They said they can't see the payment history, so they transferred me to the Refund Department. Since it wasn't a refund, they told me to call the "Ticket Documents and Support" department at 713-324-4617. That line is a recording telling me I have to send my request in writing along with $20.00!! I called back again and this time the agent told me to write to
[email protected] (I guess they didn't get the branding memo). I did that yesterday, but have no idea how long it will take.
My company's accounting department won't accept my credit card statement showing the charge - they want something from the airline. Any idea if there's a way to do this online?
The best thing to do is have the agent email you the add/collect receipt when you make the change. When I’ve gotten them to do that it’s perfect and shows the additional fare. If not you are stuck.
I've been in the same situation several times and found the only way to get it is at the airport or via the $20/receipt method (which you can request & pay online). At the airport it's a bit tricky since you need to find someone who knows how and is willing to do it for you. But even then you won't get anything showing specifically the new charge. You'll just get something showing the full value of the ticket.
Regarding the $20 they seem to quite adamant about charring it. I haven't been able to get anything without paying it.