I have a EWR-LHR trip in C originally planned for this month, but I had to reschedule it for June. There was an approx $700 fare difference, which was charged to my credit card. I need a receipt for the charge, but when I select "View Receipt" in my Reservations, it still shows the original April itinerary and airfare.

I called the GS line. They said they can't see the payment history, so they transferred me to the Refund Department. Since it wasn't a refund, they told me to call the "Ticket Documents and Support" department at 713-324-4617. That line is a recording telling me I have to send my request in writing along with $20.00!! I called back again and this time the agent told me to write to [email protected] (I guess they didn't get the branding memo). I did that yesterday, but have no idea how long it will take.

My company's accounting department won't accept my credit card statement showing the charge - they want something from the airline. Any idea if there's a way to do this online?