FlyerTalk Forums - View Single Post - March 3rd, 2012 System Integration Master Thread (PSS)
Old Apr 26, 2012 | 3:14 pm
  #3164  
777boy
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Join Date: Jun 2005
Location: Oakland
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When modifying an award ticket, I saw the following (bolding mine):
This award is subject to MileagePlus terms and conditions. Changes involving the same origin and destination are permitted for no charge when made at least 21 days before departure, or $75 when made less than 21 days before departure. All other changes and redeposits are permitted for $150. Awards redeemed from Global Services member accounts are exempt from all award change and redeposit fees. View the full rules and MileagePlus terms and conditions.
How to keep the value of this ticket? This ticket is valid up to one year from the date of redemption.
Sorry, no upgrades. Economy Class travel awards are not eligible for upgrades of any kind.
Planning to check bags? Please review our baggage policies to determine if any fees apply.
Your ticket is a contract. Your travel is subject to United’s contract of carriage.


First, in addition to GS, 1k and Plat members are also exempt from all award change and redeposit fees. Obviously this line was updated since the merger, since GS didn't exist on Continental. Why update it but make it not fully correct?

Second, some United credit card holders are eligible for upgrades on award tickets (myself included). This one may be excusable since it could get more confusing that it's worth to put a disclaimer stating that certain credit card holders are exempt. But, still, it's factually incorrect.

In the scheme of things, this is a small issue. Fortunately, as a 1k, it did not charge me a change fee. But still, this gives a poor and possibly confusing impression of United.
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