getting back to the purpose of this thread

Made a reservation for late july to Europe, UA-LH combo
the price premium over lowest fare for W was only $200 ^
ticketed in 5 minutes ^
attempted to request upgrade online, but because of LH segment could not
checked the upgrade individual segment box, no help
call to manually apply upgrade, answered and handled in under 10 minutes ^
upgrades waitlisted, not surprize
noticed my GPU inventory did not decrease

two days later one TATL segment (on old 777) cleared but had warning that I needed to call to re-issue tickets
called (quick pickup ^) and was told my GPU had not yet been pulled and would need to wait until UA gets to it -- others were ahead on me in queue
no answer as to why it took extra step to pull GPU

so like ever reservation since 3/3, something when wrong
have had to call twice so far and likely more in the future to a simple reservation that for PMUA and likely PMCO would have required no calls.