Originally Posted by
wherestrout
This stuff is getting so old...
Called MP, non American sounding male could not figure it out so I asked for supervisor, got transferred to Hertz.
So this is their way to improve their interactions - Send MP members elsewhere! Wow
Progress in our Contact Centers
All of our contact center performance measures are steadily improving. On average, we are answering our Premier phone lines in less than a minute, which has been our goal. In addition, we are addressing our queues of customer emails and responding to pending inquiries.
We recognize there are still peak demand periods when our call wait times are too long. We continue to fix underlying issues and add resources, and are particularly focused on improving your interactions with our MileagePlus Service Center, Groups Desk and Travel Agency help desk.
I'm so impressed - NOT!
David