Originally Posted by
Sterndogg
Just received as well...I'm glad MileagePlus is keeping us in the loop but the UDU process is still a crap shoot and a black hole as far as I'm concerned with SHARES. RN confirmable space for CR-1 and SWU upgrades remains limited to non-existent months and months out...but at least there will be a new website next year...and that's honestly a change I like as small as it may be.
RN is not used. You need R.
Originally Posted by
TravellingMan
If they were truly listening to us instead of giving us the standard PR BS, they would remove Jeff and his annoying welcome video which is packaged as part of the all important safety briefing.
If that's your biggest gripe, things are going pretty well. I appreciate the videos, and appreciate that there are more than one of them rotating throughout the fleet. I actually dislike when FAs deliberately skip over the video.
Originally Posted by
CLEHillbilly
Yeah the PMUA GA's are slow learners.
Since the current boarding process is pretty much exactly what PMUA had, I'm guessing it's not them that are "slow learners".. most likely PMCO GAs that are complaining.
Originally Posted by
channa
I don't think any of us are in a position to judge how long this sort of upgrade should take. Remember that we're not dealing with a modern programming language or interface. SHARES technology is circa 1970's or so. Many of us who work in technology have to deal with legacy, but not that kind of legacy.
Second, CO's track record with changes is extremely poor. Because of how they've built things (with add-on on top of add-on), when they change one thing, they often break another. If they want more time to minimize some of that, I think that's a good thing.
In addition, I don't see why everyone is so down on the communication. Instead of tearing it apart, I think we should be appreciative that they're at least communicating something to us. They may not be addressing everything, but at least they're admitting something is wrong.
Remember that admitting mistakes is likely very challenging for this management team. I see this communication as a step in the right direction. While it may not stem all the bleeding, I'm glad that they are deviating from CO's previous Toyota-style "all is well" communication. That is a huge step forward for them as they begin to grow up.
Some of these changes, like upgrades inside 24 hours, have been CO system limitations for years. The fact that the needs of the business are now trumping technology limitations is a huge mindshift for them. In the past, if it were too difficult to change something in SHARES, IT would push back and that would usually be the end of it. We've seen the business needs take precedence with boarding zones, and now we're seeing it happen with upgrades. That indicates to me, at least, that there may be hope that they will, over time, begin to address some of the other limitations in SHARES that CO thought were too difficult, or never bothered to deal with, for all these years.
+1
Glad to see some communication.