staff members are constantly urged to be as innovative and creative in their service as possible to make every interaction with the guests a memorable experience. Most of the managerial and other staff that Amanresorts recruits are primarily people who have had no experience in the hotel industry but possess the right attitude

there is no written manual describing Standard Operating Procedures nor are there any set ways of doing things.

employees act as brand ambassadors. It has managed to do this not through any brand manuals (by and large Amanresorts does not use manuals), but by being a very responsive and caring employer