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Thread: Ripped luggage - no compensation?
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Old Apr 21, 2012, 9:04 am
  #4  
raistlin
 
Join Date: Feb 2010
Location: Italy
Programs: ITA Executive for life; AZ CFP "per sempre" (ST E+); LH SEN; BA Bronze
Posts: 1,948
Originally Posted by bungler
They will replace both suitcases with similar models. Call in at +39 06 65649 to ask for the procedure. What an unfriendly handler to say that - he probably says the same to LH customers.
No, he probably doesn't. Which is one of the reasons why there are so many people disgruntled with AZ. Contracted staff mistreat customers, and the airline fails to take corrective actions.

I have observed similar things in several outstations.
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