Originally Posted by
redwoman
At least you were standing at an airport kiosk WITH A DOCUMENT SCANNER. I wanted to scan my passport with one, so that UA would have my passport info for the next time I traveled internationally. I couldn't find any at SFO last week; they were all new ones with a credit card reader and a slot for delivering your BP and that's it. Yet, the screen on the stupid thing said, "Welcome. To begin...wait for it...
scan your passport" Scan it how, exactly?
To address your situation, didn't the PMUA system find multiple itins when you ID'd yourself at the kiosk with your CC, your MP card, MP number, etc? And, to begin checkin you simply touched the button with today's itin? And, if you chose the wrong one, you'd get a message telling you that that itin wasn't available for checkin? It was way back in 2009 or so when that last happened to me but I seem to remember that.
The scenario I was describing was online check-in, not at the kiosk. Doing the online check-in, I'm redirected to go scan my passport - something I did two weeks ago without issue. As for the kiosks you are describing at SFO - I'm not sure which ones you were trying to use but almost every kiosk I've seen has a passport reader at SFO. They may not be perfectly labeled, but they had them.
And in the past, if you tried to check-in online and had multiple itins, it listed them and let you pick. Apparently co.com didn't support that before. Maybe with the longer term redesign plans, they will.