Originally Posted by
SFO 1K
So, despite scanning my passport and being identified at the kiosk back when I posted this, today I was told my documents have to be checked before I can check in internationally and ... wait for it....
"All of the above can be handled at an airport kiosk."
Really? Well if that's true then why isn't my information already stored, hmm?
And while I'm at it - I have two PNRs I'm flying on tomorrow. I'm signed into united.com - I am even viewing a list of my itineraries. Now I go to the Navigation Bar and choose the option for Checking In. I get a page that asks for either
1) PNR
2) eTicket Number
3) MileagePlus Number
in that order. So, my sign-on data didn't pass through to this page? And then when I enter my M+ number, I get told I have multiple itineraries and need to enter PNR or eTicket.
If the system is smart enough to know I have multiple itineraries, perhaps it could display them and allow me the privilege of selecting the one I want? Would that be so hard?
At least you were standing at an airport kiosk WITH A DOCUMENT SCANNER. I wanted to scan my passport with one, so that UA would have my passport info for the next time I traveled internationally. I couldn't find any at SFO last week; they were all new ones with a credit card reader and a slot for delivering your BP and that's it. Yet, the screen on the stupid thing said, "Welcome. To begin...wait for it...
scan your passport" Scan it how, exactly?
To address your situation, didn't the PMUA system find multiple itins when you ID'd yourself at the kiosk with your CC, your MP card, MP number, etc? And, to begin checkin you simply touched the button with today's itin? And, if you chose the wrong one, you'd get a message telling you that that itin wasn't available for checkin? It was way back in 2009 or so when that last happened to me but I seem to remember that.
