Originally Posted by
nevansm
Just called in to miles redeposited from a cancelled award trip from 3 weeks ago. Was on hold so long that the agent said she would be requesting additional miles be redeposited (said it would be 5k additional). She definitely didn't have to do that, but could this be the return of the old UA way of appeasing issues of elites by giving miles, I certainly hope so! ^^^^
And I got cranky about it after 5 days! So I've been on hold with them for 34 minutes and counting. The MP rep said they are working on February requests now.
ETA: At 58 minutes of the working on it, MP tells me I need to go back to the 1K desk because my miles should have shown up in my account right away. 1K points the finger at MP and MP points the finger at 1K. I'm in the middle of this clown show. I must want my 40K miles back!
ETA: At 98 minutes through the assistance of 1K Customer Relations I have the 40K back in my account.