FlyerTalk Forums - View Single Post - March 3rd, 2012 System Integration Master Thread (PSS)
Old Apr 19, 2012 | 1:20 pm
  #3099  
SFO 1K
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Join Date: Sep 2000
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Originally Posted by SFO 1K
This is very curious as I walked up to a kiosk in Denver, placed my passport in face down and held firmly in place and the reader started blinking, then asked for the first three letters of my destination city and it worked perfectly. No card required by an agent.
So, despite scanning my passport and being identified at the kiosk back when I posted this, today I was told my documents have to be checked before I can check in internationally and ... wait for it....

"All of the above can be handled at an airport kiosk."

Really? Well if that's true then why isn't my information already stored, hmm?

And while I'm at it - I have two PNRs I'm flying on tomorrow. I'm signed into united.com - I am even viewing a list of my itineraries. Now I go to the Navigation Bar and choose the option for Checking In. I get a page that asks for either

1) PNR
2) eTicket Number
3) MileagePlus Number

in that order. So, my sign-on data didn't pass through to this page? And then when I enter my M+ number, I get told I have multiple itineraries and need to enter PNR or eTicket.

If the system is smart enough to know I have multiple itineraries, perhaps it could display them and allow me the privilege of selecting the one I want? Would that be so hard?
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