This stupid IVR can't recognize me at home with no kids, no dog, no TV on, no nothing. To make matters worse, I think my new MP number, when converted to only numbers, like when you type it out on a phone, is the same as that of another member.

I thought HAL was unable to hear me, so I typed out the first 3 characters, which are letters in my case, on my numeric phone keypad, then followed with the 5 numbers. Then the stupid thing asked me for my zip code, which was a new one for me. OK, I typed it in, and it told me 3 times in a row that it wasn't the right zip code.

So much for being able to access the system in a noisy airport. I KNOW the intellectual giants that run UA IT overlooked the fact that when the letters are typed out on a phone keypad, some MP numbers won't be unique. I just know it. After all, none of them noticed that upgrades to F from paid C on a 3-cabin were being assigned to the AWARD code ON! Idiots.