E-mail from "Corporate Customer Care" in response to having sent an e-mail to 1K about three weeks ago:

"I am sorry to hear about all the problems that you had .... I would like to recommend that you call our Premier Priority Desk at XXX XXX XXXX. Calling the number will connect you to a Premier Priority Desk customer service representative specially trained to answer questions pertaining to our Premier travelers."

I have spent about 8 hours on the phone since 3/3 for issues which should (a) never have gone wrong, or (b) would have been fixed in a few minutes in the past. And all I am being told is to call the 1K line. Thank you very much.

At least I can rest assured: "This (thankfully) once-in-a-lifetime conversion was tough, but successful."

I'd like drink whatever UA(CO) is drinking....