Originally Posted by
skylady
I'm curious, what exactly is this "cross checking" you keep referring to? And by placing the tear out on your tray for a bit, was that intentional? Did you put it away at some point, or give it out?
While OP may have may not have been a model customer, I am wondering if you think the below quote is relative to an FA's job?
"A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work - he is the purpose of it.
We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him."