Just received a lecture from MR agent

As I noted previously, the Spring Megabonus never showed up in my account. I called on the 30th to get registered. The agent said there was nothing showing in my account. So I asked to be registered & requested the Stay 2, get 1 free Cat 1-4 cert, and the agent said she signed me up for that one.

I didn't think to ask at the time whether it was a max of 2 free nights or 3. If it was the latter, I was going to change an upcoming 6-night stay at a property into a 2-night stay at a property across the street & then 4 night at the current property booked, so I could get the extra night. If it's the former, I'd keep the current reservation.

Called MR & asked if I was on the 2 or 3 max free night. He replied neither. You're registered for the 15nights/whatever points. I explained that the Megabonus offer had never appeared in my Promo Central, that I called on March 30th, was told I wasn't registered for anything, and the agent signed me up for the Stay 2 promo. He said there was nothing in the records re: it.

I went through it again, and again explained that I preferred the Stay 2 because I was going to come in at 13 paid nights. Also repeated that nothing appeared in Promo Central & I had not signed up for anything. Start of lecture. You were signed up for the points. Marriott determines what promo it will provide you. Guests are not allowed to choose their promos. Rinse & repeat multiple times in a snotty voice.

We went round & round re: it. He finally agreed to note my account that he was making an exception. But then he said I had to call back after the promo ended to get it switched then & to call after May 15th. I have no idea what he put in the notes.

So for those who might have signed up last minute & requested the Stay 2, get 1 free. You might want to confirm the notes are filed for your account.

I'm going to ask MarriottConcierge to sort this out for me. At the same time they can correct the # of nights I've stayed this year, as well as the points that posted 1/1$ vs 10/$.

Cheers.