On March 24, MCI offered me a 15000-Delta-mile retention bonus for my four lines and hefty long-distance bills. Never posted. I called repeatedly and spoke to many different people, including supervisors. Some called me a liar, one bozo saying that MCI doesn't "bribe" customers to stay with them! The supervisors could see the record of the offer and promised to resubmit the miles. Each time Delta tried to post them, the MCI rep rejected it, saying that I had gotten too many bonus miles already (just 13,000!). Finally, Delta just gave me the miles themselves! They got tired of fighting with MCI on my behalf. We had at least three long conference calls, which Delta documented, where MCI made a promise but didn't keep it.

Don't believe anything they say. I'm not even sure that a second switch back to MCI will produce miles anymore. Anyway, I stay with them because of low rates and pretty reliable service.

Bruce