Hi all,

i've just made a guarantee booking on Y for CX251 on 12/04. Asked the agent (who's defo a newbie as she didn't know what a guarantee booking is?!) to get me assigned a seat. it's scheduled to be 77D operating that flight and so i requested her to try book me into the bulkhead row 30/31. She told me 31ABC has already been assigned (or blocked, whatever) and so is the middle bulkhead row 30. And then she went on telling me that the bulkhead on the HJK side starts at row 33?!

now, i've flown on the 77W, or in general, CX, to know that all flights (without Y+), the 1st row of Y starts at either row 30/31. So i said to the agent to just leave it and i'll sort out myself online. logged in online to find that she wasn't actually lying to me and the HJK side of Y does actually start at row 33, with nothing (not even blocked rows) showing between rows 30-32.

went to check all the different variations of seat-maps for the 77Ws and alas found no match!

could anyone please explain whats going on, or is it one of those boring old 'system upgrade glitches'?!

thanks!