Wow, I've never experienced such bad customer service!

I signed up with ATT in Nov. 99 and left in Dec. 99. Never got the 5K bonus miles on BA I was promised.

Called in Jan - oh, they're coming they said. Called today - you will get them in June they said...Y2K problems. Totally ATT's fault.

JUNE?! I said. Let me speak with supervisor.

Same story. Let me speak with your supervisor...same story. Wouldn't give me FCC's address to complain to (I got it elsewhere now).

So, I'm writing to Basking Ridge (ATT HQ) and FCC. I'm including a print out of this discussion forum as proof that this is legit.

Oh, BTW, last supervisor said I wasn't even entitled to the miles since I wasn't with ATT for 6 months...this wasn't what I was told. Anyone else have experience in this 6 months realm?

Carberry