Originally Posted by
mapoptic
He was told specifically this morning by a manager in a group meeting that the computer would do the upgrade for the GS member only if there was no other Premier on the same flight (i.e., a CPU eligible passenger) who had not paid a higher fare. Otherwise, the GS traveler was not to be cleared. The traveler with the more expensive ticket further down the MileagePlus status hierarchy would be cleared when his or her CPU window opened. The GS passenger would be cleared later, and only if his or her ticket were then the priciest on the plane.
This is in sync with what I heard from one of GS agents at Arrival Suite about 2 weeks ago. Originally they were told by status, but one day it was communicated as 'by fare class' - GS is not an exception. The agent was shaking her head...