Don't really mind. In fact I want to know who is who so I don't say something nasty about Jeff or his coffee to the wrong team. Senior PMUA employees have been in open rebellion for years. They are generally quite open about their concerns. Of course it isn't the way it should be but these folks have been through hell including the drastic devaluation of their pensions. Why else would some of these seniors still be working the aisles? Maybe by the time Jeff gets all the planes painted they will have come to terms with their new reality. Most of them are too old and experienced to act like robots and speak according to scripts. The service culture in the US has changed for the worse.