Originally Posted by hhoope01

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2. I will ask the Plat agent if they will get me the contact info for the hotel's GM. I will send an email directly to the GM, tell them all the great things I have heard about their hotel (and the management there), let them know about my "special" occasion and ask about anything extra they can do. And I let them know that I understand upgrades are not guaranteed,but anything they can do to help that out would be appreciated. I've had some very nice upgrades at some very nice resorts doing this. And even when I don't get a great upgrade, the hotel usually finds some other way to say "thanks" for coming to celebrate your special occassion...