Originally Posted by
OU812
At the Denver Marriott West a few months ago, I was pre-blocked into a Concierge Level room, only to be downgraded when I arrived at the hotel at around 6pm Tuesday night. The FDC stated that they couldn't upgrade me as the available rooms had been allocated to Elites who checked in before I did and there were no longer any rooms available on the concierge level. Did give me free breakfast in the restaurant on Saturday morning to make up for it.
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Unlike the property where
fdguy works, I usually get pre-upgraded. If you look at your reservation details the evening before, you will see what room type they have blocked you in. If I have to ask at the desk, an upgraded room is probably not available. I generally get the CL rooms at a FS property about 70% of the time.
OU812's experience is definitely in bad form. If they pre-block the upgrade and it is taken away, that leaves a bad taste in the mouth of the guest. "Guest recovery" is definitely appropriate in this circumstance (and it sounds like the property made an attempt in
OU812's case).
Hint: If you get pre-blocked for an upgrade, print out the reservation details before arriving at the property.