I am having an issue with my MP number and name not matching. I have call MP, faxed letters to a special "expedited fax number", call Global Services, sent messages on Twitter, asked for help at the airport...nothing, nada, zip. too bad...

I can't get seat assignments, it took me 50 min to move from a middle seat to aisle.

Yeah, I am sure, I am an outlier something on the edge. But what is frustrating is that after 5 years of Global Service level Loyalty (over 200k of EQM last year), I can't find anyone on the airline who a) care or b) can fix my issue.