Originally Posted by
plagwate
Presumably you're referring to a guest who has never stayed at that location before (who has Gold or Platinum stats), correct?. Yes, I think first-come, first-served is fair. If Mr./Mrs. 50+ Weeks has established a "must have upgrade" relationship with that particular hotel, then I would expect them to be accommodated. But in most cases, Mr./Mrs. 50+ Weeks is a road warrior who travels alone, is gone most of the day to a client's work site and just wants to be assured of a clean, quiet place to sleep without any hassles. Let the upgrade go to those who have status who really want the upgrade and ask for it.
what you describe above is not first come first served and is exactly what MI does - folks with a relationship such as a regular at a specific hotel or their company is a regular at a specific hotel etc are given a higher priority than a guest without a relationship at a specific hotel....or another way to put it is MI believes the burden shouldn't be on the guest as much as it should be on the hotel