Chase asked me to send it to them on a reconsideration call and said she'd recommended me for approval but that the system rejected it until they get supporting documents--at which point I will be approved.

I'm fairly certain that the card exists and is at my parents house, but they're in Italy on vacation, and I'm not going to wait a couple weeks for them to get back--especially when it may not actually exist.

That said, it seems rather simple to get a replacement with the form and a Passport proving both identity and citizenship, but my question is do they provide the replacement card on site or does it take time to process and then they mail it to you? I am in the DC area, so if there's an office here that does them on site, I'd be interested in going to that one (as opposed to the one in Arlington within walking distance if they don't).

TIA