Originally Posted by plagwate

Presumably you're referring to a guest who has never stayed at that location before (who has Gold or Platinum stats), correct?. Yes, I think first-come, first-served is fair. If Mr./Mrs. 50+ Weeks has established a "must have upgrade" relationship with that particular hotel, then I would expect them to be accommodated. But in most cases, Mr./Mrs. 50+ Weeks is a road warrior who travels alone, is gone most of the day to a client's work site and just wants to be assured of a clean, quiet place to sleep without any hassles. Let the upgrade go to those who have status who really want the upgrade and ask for it.