Originally Posted by
fdguy
It's quite possible. I would imagine this policy varies from property to property. I agree that Plat's should get the $100 if they are not offered the arrival gift, but one could take another route if faced with resistance.
For example, the $100 would come out of my paycheck if I gave you cash but if I did a $100 adjustment to your bill, it would not. I could also give you points citing guest recovery issues.
Can you expand on this? I just had this issue and was told a whole bunch of things that are different than what's been discussed here on FT by the front desk person:
1. that it was $50.
2. that while points were assigned, even if I wasn't asked...too bad.
3. at this particular property, that screwed up repeatedly over a week's time, that I had already gotten other compensations, so....again, too bad.
When should we inform of not being offered our platinum arrival gift? Next day? End of stay? After check-in process?