Originally Posted by
fireworksboy
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Thanks fdguy. One thing I've always wonder is this - is there a "sweet spot" time to check in when hoping for an upgraded room (as a Gold/Plat)? From earlier comments it would appear that earlier (2-3pm?) would be better than later but I figured it best to ask the guy behind the desk.
Side note, I spend a couple hundred nights on the road every year and the only time I even consider asking is when I am with my better half.
The best policy is to be flexible. I was able to provide an upgrade almost 100% of the time if a guest showed about 2 - 3 hours before check in. There was no way an upgrade would be available to check in to, but I would offer the upgrade and let the guest decide if they wanted to wait for it or not. Most guests would say yes, check their bags, and then go on with their day and come back when it was time to check in.