Praise for BAEC North America
I just wanted to acknowledge how good a (very) recent experience with the BAEC NA staff has been - I know they have not always been highly regarded. I was already checked in for the flight home when my connection (not protected) went tech. Whilst waiting to rebook for that flight , some frantic googling revealed there was no way to make the return. Skyping BAEC NA from the rebook line I was able to change the booking by 24hrs - despite being already checked in - and my UUA was preserved with a very reasonable transfer fee.
Top work - thanks.