Praise for BAEC North America
#1
Original Poster
Join Date: Jul 2006
Location: Bloomsbury
Programs: BA Silver, AF Ivory
Posts: 2,196
Praise for BAEC North America
I just wanted to acknowledge how good a (very) recent experience with the BAEC NA staff has been - I know they have not always been highly regarded. I was already checked in for the flight home when my connection (not protected) went tech. Whilst waiting to rebook for that flight , some frantic googling revealed there was no way to make the return. Skyping BAEC NA from the rebook line I was able to change the booking by 24hrs - despite being already checked in - and my UUA was preserved with a very reasonable transfer fee.
Top work - thanks.
Top work - thanks.
#3
FlyerTalk Evangelist
Join Date: Jul 2004
Location: UK
Programs: Mucci, BA LTG + GGL, SPG LTP, HHonors Diamond, IHG Spire Ambassador
Posts: 12,695
Good that they could help but probably not too remarkable - I am assuming there was still award space on the next day's flight, and having flown the outbound leg the change back by 24 hours of the underlying fare was either not subject to an extra charge of much, or they couldn't be arsed to calculate it.
But you never know, they have been more of a rule bend than that which helped the OP out.
#5
Join Date: Jul 2010
Location: BOS, SLC, LAX
Programs: AA EXP MM, UA Plat, DL Silver, SPG Titanium
Posts: 3,946
OK, that's fair then. It's just not clear to me that that was the case.
Also, to raise the old point, why can't we get the centers to work together nicely and not faff around with silly geographical restrictions
Also, to raise the old point, why can't we get the centers to work together nicely and not faff around with silly geographical restrictions
#6
Original Poster
Join Date: Jul 2006
Location: Bloomsbury
Programs: BA Silver, AF Ivory
Posts: 2,196
G-BOAC and others are correct, my connection (which was nothing to do with BA) went tech. I am sure that award space was available to preserve my upgrade.
However, I am also sure that they went the extra mile because I spoke to a first agent who said nothing could be done as UK was closed and she had no training in miles bookings, but then said hang on, then got someone else who fixed everything ..... He also checked that my connecting flight was crock, and I had to be unchecked in from the BA flight, so I think there was an element of helpful rule-bending in play - hence my praise.
However, I am also sure that they went the extra mile because I spoke to a first agent who said nothing could be done as UK was closed and she had no training in miles bookings, but then said hang on, then got someone else who fixed everything ..... He also checked that my connecting flight was crock, and I had to be unchecked in from the BA flight, so I think there was an element of helpful rule-bending in play - hence my praise.
#8
Original Poster
Join Date: Jul 2006
Location: Bloomsbury
Programs: BA Silver, AF Ivory
Posts: 2,196
It was Alaska - who are a BA "partner" - which makes me suspect the agent was bending the rules when he was checking the cancellation of the Alaska flight - the bookings were separate, I was expecting to pay for an economy one way the next day at a ruinous price.
Even if it wasn't an epic rule bend, it was hugely welcome after the annoyance of the Alaska cancellation and helped me reschedule meetings/work on my return quickly
Even if it wasn't an epic rule bend, it was hugely welcome after the annoyance of the Alaska cancellation and helped me reschedule meetings/work on my return quickly
#10
Original Poster
Join Date: Jul 2006
Location: Bloomsbury
Programs: BA Silver, AF Ivory
Posts: 2,196