This was new - I called to cancel a couple of SWU/GPUs and the CSR said I couldn't be looking at the record while she was trying to fix it - said the system was kicking her out. So I logged out, and she said it worked. (Still waiting for the SWUs/GPUs to hit my account).

Weird - never heard this one before - I'm pretty sure I've had other itineraries up on my computer before while talking to a CSR.

The good news is that I've called the 1K line about 4-5 times now since the integration, and each time it has been answered within a few minutes.