Originally Posted by flyer_south

Did this ever get resolved for you? I am in the same boat, for a reservation cancelled on March 1. I did get a written acknowledgement from PMUA but seems that this function has been moved from Chicago to Houston. Automated enquiry does not recognize my ticket number and 1K desk was unable to reach refunds so advised me to email to [email protected] but email to this address bounces back! Any advice anyone? Thanks.