Re: Platinum arrival gifts.

Is there training on offering them on check-in, and also on how to handle it when it's not offered & the Plat requests the $$ payout? There have been reports (when it's not offered) of some handling over the $$ no problem, some saying the guest requested points (when they didn't), and some arguing with the guest & trying to get out of paying it at all.

That question should also be extrapolated to include the bed guarantee, and how that's handled.

Cheers.