Hi all,

After abstaining for a while, I thought I will post my own recent experience

Me and family (two adults and a child) flew from a KHI-DXB for a short trip. Returning, family were supposed to take the 8:00AM flight from DXB-KHI while I planned to take the 8:20 departure to LGW to then get a connection to NUE on a separate airline.

They cancelled the 8:00AM flight to KHI and put them on the 9:55AM flight. All this done without informing me, which is not what I would expect from EK. At least they should call and ask!

Nevertheless, not wanting to leave family back in DXB I called EK office in KHI and explained to them the issue. They said I could I either take the EK-29 to LHR at 9:40 or the afternoon LGW flight (which would mean I would miss my connection to NUE) so I had no option but to go for the 9:40 AM EK 29 to LHR and then transfer from LHR to LGW to get my connection.

I was even willing to go through this trouble of going from LHR to LGW so I asked the EK agent to change it. He punched a few keys and comes back 'there is no fare difference but you will have to pay the change fees'. I couldnt believe it. All this was being done because they cancelled my family's flight to KHI and all I hear is 'Oh but there is no issue with your itinerary and flights'. He goes back punches a few more keys and comes back saying 'You still have the first change available for free, shall I use it?'

Now it is not a matter of free change available or paying the small change amount of PKR 2000. The fact is, I was having to change things because EK cancelled a flight.

In the end, I just took the free change option but was not pleased with EK.