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Thread: The mind of a front desk agent
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Old Mar 26, 2012 | 9:05 pm
  #8  
deac83
10 Countries Visited20 Countries Visited30 Countries Visited15 Years on Site
 
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,247
I can't help it.

Does anyone tell the front desk staff what the difference is between a Platinum member and a Platinum Premier Member?

What is the front desk told on how to handle PP members?

We you at a Marriott owned property off franchise property?
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