Originally Posted by
blackmamba
As for the last line - "Chase is not responsible for offer fulfillment," I didn't really understand that as the Chase agent said that the passes come from Chase and not United (i.e. Chase is sending them to you) so Chase has to be "responsible" in some way to fulfill this offer.
Perhaps they meant more along the lines of, if the passes aren't honored or you have a gripe about using them after the fact, talk to the airline because Chase got you your pass, but they can't make the airline honor them.