I had a schedule change (well, it was really an equipment and flight number change, the schedule is still the same) happen last night. Went from a 757-200 to a 737-800. However, after accepting the schedule change the *original* flight number and 757-200 are showing in my reservation. When the seat map comes up it's still a 757-200 seat map.
There's a complete disconnect between confirming the schedule changes and the reservation being updated. My guess is United did not plan for this and now they have several million records out of sync. This is a huge nightmare for them.
Until the logic to update the itinerary/record behind the scenes is fixed I think we're all in the same boat of not being able to select seat assignments and have them stick.
Also - when doing a new revenue ticket search for my city pairs the original flight number and equipment come up in the search but the new flight number does not.
Something has gone completely wrong at United again last night and they dug themselves into a hole deeper than they were I believe.
Ouch!
-RM