Last Tuesday, I booked a C Award AUS/SFO/ICN on the web, but what I really wanted was CRK and neither Old United, New United nor CO ever recognized that airport code. According to aeroplan.com ICN/CRK on OZ was available.

Called up the 1K line, got the nag about massive call volume and eternal hold times but I was connected to an agent in 15 seconds. Asked the agent to add the segment, took the agent 5 minutes and the taxes due dropped in half. I'm good to go now.

Very happy. Still looking for and not finding the unmitigated disaster.