Trying to book a one way award in early June ARN-ORD. KVS and the new united.com show availability in LH F through DUS. The website sold it to me, it didn't ticket immediately. I called the next day and the agent assured me it would ticket and it didn't. Fast forward several days later and it's gone from my itineraries without a trace. Called 1K line and they couldn't tell me what happened. Agreed to rebook since miles never debited and card never charged. Tonight, united.com shows the same itinerary available but won't book. Agent says she can't see it or book it. Now confirmed in saver F on LH and UA metal through MUC.

Not happy.