Originally Posted by
Cuse44
That's not the policy. You can either call back or try it online. Any reason you haven't done that already?
I had tried it online and only option it offered me online was a flight "tonight" when I need one tomorrow. Then saw this thread so figured I'd ask if this was some change given the agent specifically said this was a policy that was in place due to the integration.
Since posting called back and sure enough nothings change and the first agent was just providing misinformation and another example of poor training.
Agent switched me and processed the SDC like they always have in past in about 5 minutes and couldn't understand why previous agent told me that.
Really silly we've gotten to point that simple policies like this aren't understood and we have to call repeatedly till we get the right answer with them.