FlyerTalk Forums - View Single Post - March 3rd, 2012 System Integration Master Thread (PSS)
Old Mar 21, 2012 | 11:03 am
  #2382  
hastings
 
Join Date: Oct 2009
Posts: 7
United/Continental web and phone consolidation a Diaster

The United/Continental reservation consolidation is not going well. I tried to change a flight. The web page couldn't do it and referred me to a phone number. The phone number (for Gold Cards) told me my wait would be more than 30 minutes and that I should go to the web page. Circular error? I was on hold for 50 minutes and it took another 20 minutes to learn the cost of changing the ticket was prohibitive. So much for the benefits of a million miler.
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