United/Continental web and phone consolidation a Diaster
The United/Continental reservation consolidation is not going well. I tried to change a flight. The web page couldn't do it and referred me to a phone number. The phone number (for Gold Cards) told me my wait would be more than 30 minutes and that I should go to the web page. Circular error? I was on hold for 50 minutes and it took another 20 minutes to learn the cost of changing the ticket was prohibitive. So much for the benefits of a million miler.