Originally Posted by
eightblack
Trust me, he deserves it. And besides, we haven't even started yet...
He's basically saying that, (if you remove the legit privacy issue) that he has no understanding (nor does he care) re the aircraft change (due to a safety directive outside the airlines control). He's still in F.
Yes, EK needs to improve their communication. Yes, they need to be proactive. But at the end of the day, when it all boils down to it, how is he materially impacted by the equipment swap?
The fact that they moved him onto another flight is the issue. I'd be peeved it that happened to me. In fact, I'd be due EU compensation if it was ex-UK.
Cheers