Originally Posted by
ung1
Like I mentioned before, EK changed one of my flights from a 380 to a 777, and subsequently put me on a different flight without informing me.
I have now received an email from them informing me that the flight is being operated by a 777. But they've sent this email to 30 other people. Can Emirates not even be trusted to protect the personal data of its clients?
While they are making an effort to be pro active, I don't like how they are handling this situation.
Let's discuss our experiences here. Flight changes, being informed, compensation given etc.
The only thing I would give you is a kick up the backside...
Seriously though, (and because I know you and the flight you are on), did EK not put you in the same class as you were booked?
Agreed, your privacy should have never been compromised, so yes, they need to fix that.
Are you saying that EK should compensate you just because you aren't going to be on the A380 now? If they did the right thing and put you in the same class on another flight, then how are you affected? Did you pay a premium for the A380 over the 777?
Will your work schedule be interrupted due to the change? Will they allow you to date change?
This is where I think there is a fundamental difference between being a top tier on a US carrier as opposed to being one of many on EK. I've been flying on UA since 1996 and have been a 1K member for probably 12 of those years.
Just a few months ago, my flight out of SIN was late into NRT and hence we missed our onward connections to the West coast of the US. The staff were already waiting for us at the gate in Tokyo, they quickly put us on other flights (and had protected multiple options so we could choose), my bag even made the less than 45-min connection. And as soon as I turned my phone on, emails started flooding in from UA's system.
Even when I arrived into LAX (I had originally wanted to go to SFO) the agents were again waiting and asked me if I wanted to take the red-eye to BOS (my final destination) or go via JFK (my original routing).
Is that normal? Well, 14-years of hard experience tells me yes, on UA, it is. If you hold status.
I just don't get why EK, with it's systems, isn't far more proactive with flight alerts and email notification. It's not rocket science and the problems are only going to get worse (and will compound) as they get bigger....
The other thing I will tell you is that pre-merger, when flight delays occurred, UA would hand out "sky-kits" which is where you basically went online and redeemed a voucher for miles or a discount on a future flight. On top of that, if you were elite, you had a dedicated email address to write into. This would be responded to within 48-hrs and on the few times I used this to provide my feedback on a delayed flight (or service issue) I was well compensated.