Sunday 3/18 called MP. Had two flights that hadn't credited, one from 1/5 and one from 3/6.

First call I was put through the paces of saying my MP number as my phone wouldn't accept it when it was entered via the keyboard. Was on hold for 20 minutes before the system hung up on me.

Called back in via the 1K line. DTW agent called MP for me and stayed on the line until MP came on, over 35 minutes later. The agent had the same problem I had when I tried to enter the 3/6 flight at the website, it came back as already credited, which it wasn't, so somehow she forced it. The 1/5 flight said I hadn't been on board, but since it was the first leg of two leg trip (and the second leg credited) she could see that was wrong and also forced that one. Total time on this call: 58 minutes.

Since our new paradigm seems to call for nothing happening instantly, was not surprised to be told it wouldn't post for 24 hours. I'm equally not surprised that 48 hours later the two flights still have not posted as promised.

Both the DTW and MP agents were delightful, have no complaints there. But to beat a dead horse (one that expired at midnight on 3/2/2012), am plenty unhappy about what we all have to go through at the gate and on the phone with the "new" old computer system.

Clearly the focus here was on money, so much so that they totally lost sight of how these changes impacted the customer experience, not just for the month of March but months into the future as well. So many things lacking that we PMUA flyers had come to take for granted.