Up until today my EQMs were correct.

Now all of a sudden, UA's computer now doesn't include:

2 -- 500-Mile OnePass Elite Maximizer miles from January on my OnePass account (and is on My January statement correctly) (total of 1000 PQMs)

I called, and the agent said there was no such thing as "Elite" mile maximizer and you can't buy elite miles and it was frustrating because my January statement IS CORRECT and has the CORRECT PQMs ending balance.

Now the starting balance for 2/6 is 1000 off.

Finally I asked to speak supervisor and she said she see's what happens and it should be fixed by beginning of April.

I explained I was super frusterated that the agent had no clue about elite maximizer (now premier maximizer) and kept saying I only can get award miles. She informed me that the confusion was because old UA only had ways to buy award miles, not elite miles and she would chat with the agent to let her know of the differences between the current (and old OnePass) elite maximizer vs the old UA version of this program.

Frustrating, but I'm glad I'm EAGLE EYED on my balances -- PQM, PQS and otherwise.

Since 500 EQMs is costing 65.00, I'm certainly making sure they post correctly. This is the first time I ever had a issue with this.

I also bought a few of these premier maximizers and hope nothing goes wrong there later as those are currently correct.